June Meeting – Kyle Soucy: Trends in Usability Testing

Date: Wednesday, June 24, 2009
Time: 6:00pm – 8:00pm (social/networking from 6:00-6:30pm)
Location: Wharton School of Business, John M. Huntsman Hall, Room F30
Address: 3730 Walnut Street Philadelphia, PA 19104
Directions: http://tinyurl.com/av96yb
Parking Info: http://www.facilities.upenn.edu/mapsBldgs/view_map.php3?id=419
RSVP: phillychi@gmail.com

About the Presentation
Over the years, there have been some exciting developments in the way usability tests are facilitated. During this session we will take a closer look at the trends in the tools and techniques used in usability testing and discuss the benefits and drawbacks of each.

Some of the topics that will be covered include:

• Current Think Aloud (CTA) vs. Retrospective Think Aloud (RTA) Technique
• Pros and Cons
• How to moderate using RTA
• When to use RTA
• Remote Testing
• Pros and Cons
• Tips for proper facilitation
• Testing paper and low-fidelity prototypes remotely
• Overview of different remote testing tools
• Automated Testing (unmoderated remote testing)
• What you can and can’t learn
• When it should be used
• Overview of different automated testing tools
• Interview-based Tasks vs. Pre-defined Tasks
• Pros and cons
• Tips for proper facilitation
• Observer Debriefing
• Tips for proper facilitation
• Overview of different debriefing techniques

Videos and live demos of these trends will be included, which should make for an entertaining hands-on learning experience!

About the Presenter
Kyle Soucy is the founding principal of Usable Interface (www.usableinterface.com), an independent consulting company specializing in product usability and user-centered design. Her clients have ranged in industries from pharmaceutical giants like Pfizer to publishing powerhouses like McGraw-Hill. She has created intuitive interfaces for a variety of different products, everything from web sites to touch screen devices.

Kyle is the Founder and Past President of the New Hampshire Chapter of the Usability Professionals’ Association (NH UPA), she has served as the Chair of PhillyCHI, the Philadelphia Chapter of the Association for Computing Machinery’s Special Interest Group on Computer-Human Interaction (ACM SIGCHI), and she is the local UXnet Ambassador for New Hampshire. She is very passionate about the continued growth of the usability and user experience design community.

About the Sponsor
Named after the Greek word for “open,” the purpose of Anikto LLC is to explore barrier-free design in a variety of digital contexts. The consultancy operates as a firm evangelist for universal design principles, endorsing the creation of highly utile media that benefits users and meets stakeholder objectives. Recent investigations include the adaptation of virtual technologies to social media initiatives and government-funded accessibility projects. Visit http://anikto.com or follow on Twitter @anikto.

About PhillyCHI
PhillyCHI is the Philadelphia region’s chapter of the ACM SIGCHI, an interdisciplinary academic and professional group interested in Human-Computer Interaction, User Experience, Usability, and other related disciplines. PhillyCHI holds monthly meetings and socials to network and discuss current topics in HCI. Learn more at http://phillychi.acm.org/.

About the Wharton School of Business
With its unmatched faculty and academic programs, Wharton is the most comprehensive source of business knowledge in the world. The first collegiate school of business in 1881, we continue our heritage of innovation today in an exciting environment that generates the ideas and knowledge that transform global business. Learn more at http://www.wharton.upenn.edu/.

PhillyCHI Happy Hour – Kildare's in King of Prussia, Thursday, June 18, 2009

Please note the date is June 18, 2009.

Come celebrate the beginning of summer with PhillyCHI at Kildare’s in the Western Suburbs. Stop by for a pint and some friendly conversation. All PhillyCHI events are free and open to the public, so feel free to invite a friend!

Date: Thursday, June 18, 2009
Time: 6:00 – 8:00
Location: Kildare’s Irish Pub
Address: 826 Dekalb Pike, King of Prussia, PA19406
Phone: 610-337-4772
Website: http://www.kildarespub.com/main.php

RSVP: phillychi@gmail.com (nice, but not necessary)

About PhillyCHI

PhillyCHI is the Philadelphia region’s chapter of the ACM SIGCHI, an
interdisciplinary academic and professional group interested in Human-Computer Interaction, User Experience, Usability, and other related disciplines. PhillyCHI holds monthly meetings and socials to network and discuss current topics in HCI. For more information visit: http://phillychi.acm.org/.

May 20 PhillyCHI Meeting: Personas & Scenario-Based Design

Want to learn more about personas and what they are, why they are useful, and how to create them? Join us for an engaging discussion with Jerilyn MacLaren-Hall, an MISI Experience Strategist about personas and how she has leveraged them in many of her design and development projects.

Date: Wednesday, May 20, 2009
Time: 6:00pm – 8:00pm (social/networking from 6:00-6:30pm)
Location: Penn State Great Valley, Room 131
Address: 30 E. Swedesford Road, Malvern, PA 19355
Phone: 610-648-3200
Directions: http://www.gv.psu.edu/directions/
RSVP: phillychi@gmail.com

About the Presentation

Ever thought it would be great if you could have users of your new website, application, product, or experience by your side for every step of the design/development lifecycle? Do you often find yourself trying to “guess” which of ten great ideas your audience will find most useful? Is your team often at odds with itself – developers vs. designers, product guys vs. “the business?”

Updating your development lifecycle methodology to include persona creation as part of the upfront design and requirements phase can help solve challenges like those listed above and many others by bringing your audience into the back offices, conference rooms, and development pods where decisions are made.

Benefits can include:

  • Creating a shared understanding of the real people who will be interacting with your new website, application, product, or experience
  • Focusing decisions and solutions on what your audience needs based on good data – not assumptions
  • Eliminating tasks / features that do not directly map to user needs by helping them accomplish their goals

About the Presenter

Jerilyn MacLaren-Hall is a Strategist at MISI Company who has been promoting User Experience and Human Interaction Design for 8 years with a particular focus on the Communications/ High Tech (CHT) and Media & Entertainment (M&E) industries. Prior to joining MISI company, Jerilyn lead Accenture’s North American CHT/M&E User Experience Labs. Her project and research efforts included multi-screen/”trivergence”, mobile web design and advertising, Web 2.0 and Enterprise Portals, Service and Support, accessible design for enterprise communication services management applications, professional networking for Small Business portals, and end-to-end customer experience for broadband customers in the US (cross channel). During her career, Jerilyn has worked with CHT/ M&E clients such as: Time Warner, Web MD, AT&T, Verizon, T-Mobile, BT, Bell Canada, TelMex, Telstra, Best Buy, SAP, and Microsoft. Some of her other clients include: KPMG, D&B, J&J, P&G, Merrill Lynch, Farmers, USDA, NYC.gov, and Expedia.

About MISI Company

MISI COMPANY provides User Experience and Technical Resources consulting to Fortune 500 and mid-market organizations in the public and private sector. In business for more than 30 years, MISI’s team of staffing professionals, technology thought leaders, certified usability analysts, interface designers, and system architects strive to build and enhance our client relationships as subject matter experts and industry leaders.

MISI’s User Experience (UX) group helps clients ensure the mutual success of every interaction between the business and its audience. Whether the UX team is evaluating the performance of existing interactions and user interfaces, designing and developing new ones, or validating business concepts and prototypes, MISI provides the objective, evidence-based guidance necessary to craft experiences that deliver both qualitative and quantitative business results, such as increased utilization, sales or user satisfaction, higher productivity, or maximized ROI.

MISI’s Technical Resources group sources the most sought-after technical talent currently available. We provide access to quality candidates in web technology, application development and infrastructure support. MISI has more than 500 consultants staffed in a myriad of capacities from Project Managers, Business Analysts, and Architects to Developers, Testers and Help Desk.

About Penn State Great Valley

Penn State Great Valley School of Graduate Professional Studies offers master’s degrees to working professionals in the fields of:

  • Software Engineering – offering study in service-oriented architecture, product line architecture, software design, agile development, and the management of software systems
  • Systems Engineering – offering study in heterogeneous systems interaction and the management of complex processes
  • Engineering Management – offering leadership skills for managing interdisciplinary engineering projects and technical staff
  • Information Science – offering computing and IT expertise and the management of IT systems

A Penn State degree is closer than you think. Courses are held in the evenings and most students complete the degree in 2.5 years. Learn more about the graduate degrees offered at the Great Valley campus and at the Philadelphia Navy Yard by calling Amanda Neill at 610-725-5382,emailing gvengin@psu.edu or visiting http://www.sgps.psu.edu/engineering

About PhillyCHI

PhillyCHI is the Philadelphia region’s chapter of the ACM SIGCHI, an interdisciplinary academic and professional group interested in Human-Computer Interaction, User Experience, Usability, and other related disciplines. PhillyCHI holds monthly meetings and socials to network and discuss current topics in HCI. Learn more at http://phillychi.acm.org/.

Joint Happy Hour with PANMA/PhillyCHI

Come celebrate Cinco de Mayo by joining PhillyCHI and PANMA for a beer, or two!

Date: Tuesday, May 5, 2009
Time: 6:00 – 8:00
Location: Triumph Brewing Company 117 Chestnut St Philadelphia, PA 19106
Phone: (215) 625-0855
Directions: http://www.triumphbrewing.com

phillychi@gmail.com (nice, but not necessary)

About PANMA

The Philadelphia Area New Media Association serves individuals and companies involved in digital development. By offering a professionally and socially friendly environment, PANMA enhances the interconnections in our community, encourages locally trained and educated professionals to make their homes in the Philadelphia region, and increases employment and business opportunities for our industry.

The Philadelphia Area New Media Association supports the regional digital development community.

We are web designers, graphic artists, database developers, programmers, information architects, marketers and other professionals.

About PhillyCHI

PhillyCHI is the Philadelphia region’s chapter of the ACM SIGCHI, an interdisciplinary academic and professional group interested in Human-Computer Interaction, User Experience, Usability, and other related disciplines. PhillyCHI holds monthly meetings and socials to network and discuss current topics in HCI.