PhillyCHI and UPA Delaware Valley present a World Usability Day recording of, “User-Centered Research and Development for the Next Generation Air Transportation System”
Federation Aviation Administration (FAA)
User-Centered Research and Development for the Next Generation Air Transportation System
The US air traffic control (ATC) system, one of the nation’s most complex information technology and communication networks, is increasingly plagued by congestion and delays. To address these problems, the FAA has embarked on a major redesign of the system, known as NextGen, which will change how controllers do their jobs and how they interact with technology. Meanwhile, the current generation of controllers, who began their careers using information technology with very different user interfaces and with very limited capabilities, is nearing retirement age. Now that a new generation of controllers is being hired and trained, we have the opportunity to modernize the ATC user interfaces, but which designs are the right ones? Which elements of the old systems should be preserved and which should be replaced? How do we manage this transition without disrupting operations? I will demonstrate and discuss several recent projects at the FAA Research Development and Human Factors Laboratory which use user-centered design and evaluation methods (such as cognitive task analysis, eye tracking, and click path analysis) to explore these issues.